All shipping is currently done via UPS or USPS. Your order will be shipped no later than one business day after it is placed.

When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by UPS or USPS. For instance, a product shipped 2nd Day Air and picked up on a Thursday would be delivered by end of day Monday.

Shipping transit times vary, and Just Cooler® assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

You may return new, unopened items within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error.

All returns must be shipped back to and authorized by Just Cooler®, and any items authorized for return and purchased via credit card will be refunded on the same credit card account upon which the original purchase was made. All authorized returns will be refunded within 3 to 5 business days after authorization.

If you received a faulty item and need to exchange it for the same item, or if you would like to return an unopened item, contact us at returns@justcoolerfans.com. To expedite your request, please include your order number.